CANCELLATION POLICY

Our Cancellation Policy — Strictly Enforced

At STUDIO VASI, we understand that life can be unpredictable, and we do our best to accommodate our clients whenever possible. Because appointment times are reserved exclusively for each guest, we kindly ask that you review and respect the following cancellation policy.

CREDIT CARD POLICY

A valid credit card must be kept on file to secure your appointment. The credit card on file must match the client’s name. If the cardholder’s name does not match the client’s name, the appointment may be cancelled.

By booking an appointment with STUDIO VASI, you acknowledge and agree to our cancellation policy and authorize STUDIO VASI to charge the credit card on file for applicable late-cancellation or no-show fees.

CANCELLATION & RESCHEDULING

  • We require a minimum of 48 hours’ notice for all appointment cancellations and rescheduling requests.

  • Cancellations or appointment changes made less than 48 hours before the scheduled appointment will result in a charge of 50% of the scheduled service total. The card on file will be automatically charged.

  • No-shows will be charged 100% of the scheduled service total to the card on file.

  • Cancellation and no-show fees are based on the services and time originally reserved.

  • Appointments cannot be confirmed or rebooked when an outstanding cancellation or no-show balance remains unpaid.

LATE ARRIVALS

We recommend arriving a few minutes before your scheduled appointment so that we can provide you with the full STUDIO VASI experience.

  • Arriving 10 minutes or more late may require us to modify your service or reschedule your appointment.

  • If there is not enough time to safely and properly complete your scheduled service, the appointment may be treated as a late cancellation and the applicable cancellation fee may be charged.

REFUNDS & SERVICE SATISFACTION

  • No refunds will be issued for services that have been rendered.

  • If you are not completely satisfied with your service, please contact us within 7 days of your appointment. We appreciate the opportunity to address your concerns and will work with you to find an appropriate solution.

Thank you for respecting our stylists’ time and the appointments reserved specifically for you. Consistent enforcement of this policy allows us to provide the best possible experience for all STUDIO VASI guests.

We appreciate your business and look forward to seeing you!

— STUDIO VASI